Must a CISO be Bilingual?

I believe every CISO MUST be bilingual. But not what you are thinking just now. Instead of learning to speak German, French, or Dutch, learn how to speak the language of business.

How about a real-world example? The Mission of Nordstrom is “provide a fabulous customer experience by empowering customers and the employees who serve them“.

What would it look like if you were the CISO at Nordstrom and were asked what you do? Your response should be I “provide a fabulous customer experience by empowering customers and the employees who serve them“. You can have sub-tasks of responding to incidents or updating our policy, or preparing for a quarterly Board of Directors meeting, but the reason I am working in cybersecurity is “provide a fabulous customer experience by empowering customers and the employees who serve them“!

Small changes like this can make a BIG difference in your cybersecurity culture!

Have you used this approach in your cybersecurity leadership journey? Let us know in the comments!

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